This policy explains what GA Home Guide does with information connected to gahomeguide.com and to email you send the studio about home improvements. It is meant to be readable. It should be read with the Terms & Services. We do not publish a telephone number or a street address. The contact point for privacy questions is hello@gahomeguide.com.
Last updated: 5 October 2026. If we change how email or project files are handled, we will update this page and the date. A change does not reach backward to shrink a promise we already made in a signed proposal about photographs or access details.
1. The short version
The website is a set of static pages. Forms check what you type inside your own browser and then show a confirmation. They do not send that typing to our server, because this site does not run a form server. If you want us to read a project note, a pricing question, a testimonial, or a request to receive or stop letters, email hello@gahomeguide.com.
When you do email us, we use what you send to answer, to plan a possible improvement, and — only if a proposal is approved — to carry out the work. We do not sell personal information. We do not buy lists of homeowners. We do not ask for payment card numbers on this website.
2. Information the website itself collects
Browsing these pages does not require an account. We do not ask you to create a password. We do not run a shopping cart. We do not place our own analytics cookies, advertising cookies, or tracking pixels on these pages. The pages do not include a map, a chat widget, or an embedded video player.
Your browser will still do ordinary things: it will request the page, the style sheet, the script, the photographs stored with the site, and it may keep those files in a cache so the next visit is faster. That cache stays on your device until you clear it. We do not receive a report of what you clicked.
The site loads typefaces from Google Fonts and icons from a public icon library network. When your browser requests those files, those providers can see the technical details that come with any web request, such as an IP address and the address of the page that asked for the file. Their handling of that technical data is described in their own policies. If you prefer not to make those requests, you can block third-party requests in your browser; the words will still be readable in a fallback typeface, and the icons may not appear.
Share icons in the header and footer open a share window or an email draft on services you choose. If you complete a share, you are dealing with that service. We do not receive a copy of the share unless you separately email us.
3. What the forms do
You will find forms on the contact page, the pricing page, the testimonials page, the services sidebar, the footer, the subscribe page, and the unsubscribe page. Each form asks only for what that page needs:
- Contact and pricing: your name, email address, a service or guide choice, timing where asked, a project note, and a confirmation checkbox.
- Testimonials: your name, email, the kind of room, a note, and a confirmation checkbox.
- Footer, services sidebar, subscribe, and unsubscribe: an email address, and on the subscribe and unsubscribe pages a name and a checkbox.
Validation happens locally. A name must look like a personal name. An email must contain a plausible address shape. A longer note must contain enough words to be useful. A required choice cannot be left on the blank option. The checkbox must be ticked where the form asks for a confirmation. If a check fails, the field explains what to correct. Nothing is stored by us at that moment.
When the checks pass, the page hides the fields and shows: “Thank You! one of our representative will contact you.” That sentence is the on-page confirmation the site is built to display. It is not evidence that a message left your browser. To be contacted, send the same details by email. We would rather be plain about that limit than imply a mailbox we do not have wired to the page.
4. Information you send by email
If you write to hello@gahomeguide.com, we receive whatever you include: your address, your name, the description of the rooms, photographs, and any schedule notes. Please send only what we need. Do not send payment card numbers, government identity numbers, or medical details. A project rarely needs them, and this mailbox is not the place for them.
Photographs of rooms help us prepare. They may incidentally show people, papers, or screens. You can crop those before sending. We will not ask you to photograph documents that identify you beyond the email itself.
We use email content to: reply; decide whether the studio is a fit; prepare a visit or a proposal; coordinate selections; schedule trades; resolve a punch-list item; and, if you asked for studio notes, send those notes until you tell us to stop. We do not use project email to build an advertising audience for other companies.
5. Information created during a project
If you approve a proposal, we keep the records the work requires: the signed scope, measurements, finish schedules, change notes, invoices described in the proposal, and photographs of the work in progress and at the end. Access instructions you give for the days of the work are used only so the lead and the crew can enter as agreed. They are not posted on this website and are not left in a shared public folder.
People on the crew see the portion they need. A painter needs the color schedule. A carpenter needs the dimensions. They do not need unrelated correspondence. We ask craft partners to use project information only for your home and to delete leftover copies when their portion is closed, except where they must keep a record of their own workmanship.
6. Photographs and portfolio use
Finished-room photographs may appear on this website or in a studio conversation with another household. We avoid faces and personal papers. You may tell us, by email or in the proposal, that a room must not be shown. We will keep that limit. Photographs already published will be taken down from this site within a reasonable time after you ask, understanding that a page cached elsewhere on the public network is not fully in our hands.
The natural photographs already on this website illustrate the kind of spaces we improve. They are not a claim that every pictured room is a specific client’s house, and they are not watermarked stock frames presented as our portfolio without context. Project stories on the projects page are written accounts of the studio’s approach.
7. Studio letters
A studio letter is an occasional email about finishes, sequencing, and care. We send it only when you have asked by email to receive it. The subscribe page on this site explains the request and confirms in the browser; the request itself should also be emailed so we actually see the address. The unsubscribe page works the same way: use it to prepare the request, and email hello@gahomeguide.com with the subject “Unsubscribe” so we can stop. You may also reply to any letter with the word unsubscribe.
Stopping letters does not delete a project file and does not cancel a proposal. Messages required to perform or close a scope — a delivery date, a change, an invoice stage — continue until that scope is finished. Those are service messages, not letters.
8. What we do not do
- We do not sell, rent, or trade personal information.
- We do not buy homeowner lists or append extra data about you from data brokers.
- We do not ask for a phone number or a postal address on this website, and we do not publish either.
- We do not use facial recognition.
- We do not make automated decisions that produce a legal or similarly significant effect. A guide price on the pricing page is an illustration, not a decision about you.
- We do not knowingly collect information from children. The studio works with adults responsible for a home. If you believe a child has emailed us, write to us and we will delete that message.
9. When information is shared
We share project information with the craft partners who will actually do a portion of your scope, and only the portion they need. We share it if you ask us to coordinate with your own designer or caretaker. We share it if a rule, a court, or a lawful request requires it, and we will tell you unless we are legally forbidden to tell you. We share it if the studio’s records must move to a successor who continues the same home-improvement practice, in which case this policy’s limits travel with the records.
Email travels through whatever mail provider hosts the hello@gahomeguide.com mailbox. That provider processes the message in order to deliver and store it. We choose a provider that offers access controls. We do not use the contents of your email as training material for a public model.
10. How long we keep email and files
Inquiries that do not become a project are kept long enough to answer and to remember the context if you write again in the same season, then deleted or reduced to a one-line note that we corresponded, unless you ask us to delete sooner. Project files are kept for the workmanship period in the proposal and for any longer period a rule requires for tax or liability records. Photographs used on the website stay until you ask us to remove them or until we refresh the page. Letter addresses stay until you unsubscribe, and then we keep only a suppression note so we do not add you again by mistake.
Access codes and alarm notes are deleted at the end of the job unless you ask us to retain them for a later phase that is already written in the proposal.
11. How we protect information
No email is perfectly secret. You should send project notes from an account you control, and we will reply to that address. Inside the studio, mail and project files are limited to people who need them. We do not leave printed finish schedules in a shared entry overnight. If we learn of an unauthorized exposure of project email, we will tell the affected households without undue delay, describe what we know, and describe what we are doing about it.
You can reduce risk on your side by not forwarding our proposals into large group threads, by cropping photos, and by never placing financial account numbers in a message about tile.
12. Your choices and requests
Depending on where you live, you may have a right to ask what email or project information we hold about you, to correct it, to receive a copy, to ask for deletion, or to object to a particular use. We will honor those requests to the extent the applicable rule requires, and we will also honor a straightforward deletion request for an inquiry that never became a project even where a rule does not force us to.
Write to hello@gahomeguide.com with the subject “Privacy request.” Tell us the address you used so we can find the right thread. We may ask you to confirm you control that address before we send a copy or delete a file, so we do not disclose one household’s scope to someone else. We will not ask you for a password to your mail account. Some records may need to stay for the workmanship window or for a legal duty; if so, we will say what stays and why.
We do not discriminate against a household for making a privacy request. Asking a question about this policy will not change the price of a proposal or the care we take in a home.
13. Messages that cross borders
Email can pass through networks outside the place where you or we sit. That is a property of internet mail. We do not add a separate international transfer of your project file for advertising. If a craft partner who needs a drawing is located somewhere other than the home, the proposal or a follow-up email will say so before that file is shared.
14. Links away from this site
Share links point at social platforms. Supplier storytelling names on the site are not storefronts. If you follow a link to another site, that site’s privacy policy applies. We are not responsible for their cookies or their forms. Come back to this page for the rules that apply to GA Home Guide.
15. Changes to this policy
We will post updates on this page and change the date. If a future version of the site begins to transmit form contents to our mailbox, this policy will say so in plain language before that version is what visitors use, and the form pages will say so as well. Until that is written here, assume forms stay in the browser and email is the path that reaches us.
16. Contact about privacy
Privacy questions, deletion requests, photograph takedown requests, and letter opt-outs go to hello@gahomeguide.com. There is no telephone line and no postal counter for these requests. Please include enough detail for us to find the right thread without sending extra documents. We will reply by email.
If you believe we have not handled a request properly, contact us first and tell us what remains unresolved. We would rather correct a file than leave you explaining the same point twice.